Time is Money!

The way a car sale comes together is really an amazing thing.

So recently, I was put into a conundrum - a customer had to get in and get out very quickly, and we just weren't able to put things together fast enough for what he needed. Everything worked out in the end, but it got me thinking about car sales and about making serious decisions in general: would you ever go into a car dealership to purchase a vehicle on a day when you had an important appointment?

We all say we wouldn't, but then I think about it, and realize that I've made plans before on days when I had important, time-consuming things to take care of (like the day I took the SATs!!).

Buying a car is a time-consuming process - even a simple, in-and-out cash deal takes a few minutes longer than one would expect. Here at Payne, we certainly don't want to waste your time for no reason; we take the steps necessary to make sure the deal gets worked the right way. After all, we'd hate to call you AFTER you've drove off the lot with your new Tahoe to tell you that there's something wrong! (That being said, we still try to get you out of here in a timely fashion.)

A car sale is actually an incredible thing. It's difficult to predict how long it will take to contact the bank that will be loaning you money, or the bank you owe money on your trade in, or for the clean-up department to wash your new car and clean the window stickers off, etc. A good salesman can get you to agree to buy a car, but a great salesman can make sure that all of these things all happen as quickly as they possibly can. It's almost like conducting an orchestra - you have so many people involved, and they all have to work together. You can't be sure that the Oboe Section is going to play their part exactly right, but you have to do your best to make sure that they do.

And even then, things can go wrong, so we always appreciate when customers are patient, and preferably, have made plans expecting that buying a car takes time, and we want to be careful so that you have the easiest experience possible.